Frequently asked questions

Ring the desk — we answer 24 hours a day, every day — or order online from your account on this site. The desk takes down the address and sends you a car.

Ordering online needs an account: a name, an email address, a phone number and a password. One account may have up to 3 rides at a time that have not finished yet. On a night with no free cars the office may switch online ordering off for a while — then ring 13-870.

Because we never send a car to a number nobody has answered. Until your account’s number and email address are confirmed, your ride waits with the desk: they ring you, confirm it, and only then pass it to the drivers.

Once both your number and your email address are confirmed under “Account”, your rides go straight to the drivers, without that call.

Yes — ring the desk with the day and the time, and the ride is written down for then. Ordering online is for now only, for a car you need straight away.

Yes. By phone, give the desk the passenger’s name and number. Online, the ride goes on your own name and number, so write in the note for the driver who is travelling and how to find them.

Ring the desk on 13-870 as soon as you can — the app has no cancel button yet. The sooner you call, the less a driver drives for nothing.

By the office’s price list: prices by zone in town, set prices to places further away, and the meter on the kilometres of the road. Every price is in denars, and the desk can tell you the price before you ride — just ask.

It can, if something changes: waiting at the pickup, a different destination, or a stop on the way. The price you were told stays on the ride and the driver enters the fare charged at the end, so any difference can be checked.

If something looks wrong, ring the office on 13-870 — every ride stays on record.

In cash, or by card in the car. When you order online you choose how you will pay on the order itself; by phone, tell the desk you will pay by card.

Paying online with a saved card is not available yet. We never keep your card number.

Yes. By agreement with the office, your company’s rides go on account, and you receive one invoice a month for the finished rides, with a payment term agreed in advance.

Get in touch with the office

Yes — to the airports in Skopje, Thessaloniki and Sofia, and to the towns around. For a ride out of Strumica the price is agreed in advance, so it is best to ring and order in good time.

Every passenger needs valid travel documents for the country they are going to. The documents are the passenger’s responsibility, so check them before you set off.

From Google Play on an Android phone, or from the App Store on an iPhone. It is free, and the buttons on the Application page take you there. You can also order from your phone’s browser: sign in on this site.

Where to get the app

No. Your location is read only when you press “Use my location” while ordering, and it is sent only with that ride, so the driver can find you.

Under “My rides” in your account: every ride with its addresses, the car, the fare and each step with its time. Where the driver’s phone reported it, you will see the route on a map too.

Yes. After every finished ride you can give one to five stars and write a sentence. You can change it within 7 days, and the office reads every one.

We never send a car to a number nobody has answered: a ride from an unconfirmed account waits until the desk has rung you. A driver sees your name and number only once they have taken the ride — before that, only where from and where to.

Ring the desk on 13-870 and say when you rode and from where to where. Every ride is recorded with the car that drove it, so the desk can find the driver quickly.

We use it to send you a car, to let the driver find you and to settle questions about a ride. We do not sell it and do not use it for advertising.

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